Employer

  7digital Media Limited

  Job title

  Customer Service Assistant

  Closing date

  15/04/2010

  No of posts

  1

  Job categories

  Publishing, Media and Performing Arts

  Paid / unpaid

  Paid

  Salary

  £16,500

  Job description

  We're looking for a highly organised and enthusiastic individual to help manage user feedback and enquiries, assist in ongoing testing of our services, and ensure that our customers receive prompt responses. With exceptional communication skills and an ability to prioritise, the Customer Service Assistant will make a significant contribution to us and our users' experiences.

  The successful candidate will be proactive, assertive, display an upbeat attitude and be comfortable with responsibility. Due to the nature of digital media and retail, the preferred candidate may be required to work some weekends and beyond office hours.

  PRIMARY RESPONSIBILITIES INCLUDE:

  * Handling customer service issues, from responding to users to notifying our development and content teams of any outstanding issues

  * Updating help pages for stores, artists promotions and branded download stores powered by us

  * Dealing with any fraudulent issues that may arise

  * Contributing to the improvement of the user experience and usability of all services across the 7digital network

  Term: Permanent (Full-time)

  Location: Shoreditch, London

  Company Information

  Established in 2004, 7digital is a leading digital media delivery company based in London and operating globally. Combining our secure and robust technology platform with the broadest agreements within the digital media industry, we provide comprehensive digital download services to a wide range of partners around the world. We have worked with record companies, artists, FMCG brands, retailers, consumer electronics companies, fashion brands, advertising agencies and many other organisations looking to harness the power of digital entertainment to engage customers.

  With excellent potential for career advancement within the company, the position is ideally suited to a new graduate who wishes to develop a career in the music/digital media industry.

  Skills and Qualifications

  * Strong English communication skills

  * Candidates with excellent writing skills in German, French, Italian or Spanish will be given extra consideration

  * A good eye for detail and thorough analytical skills.

  * Enjoys a fast-paced work environment and daily challenges

  * Basic understanding of customer relationship management systems and/or prior experience in a customer-facing role

  * Basic understanding of the digital environment

  * Basic understanding of the music and new media industries and the key issues facing them

  * High level of computer literacy, including knowledge of different operating systems, internet browsers and a solid understanding of Microsoft Word, Excel and Outlook

  * Passion for music, video & digital media

  * Troubleshooting abilities

  How to apply

  To apply, please e-mail your CV and a covering letter. When applying for this position please ensure that the subject field contains the following text:

  "I am applying for CUSTOMER SERVICE ASSISTANT"

  N.B: If the subject does not contain the exact text above, your application

  For further details, please visit:

  about.7digital.net/Careers/Customer-Services/Customer-Services-Assistant

  Subject(s)

  Hotel and Leisure Management

  Arts and Humanities

  Languages

  Biological Sciences

  Business, Finance, Management and Accountancy

  Computer Science and Related

  Social Sciences and Economics

  Location(s)

  Greater London

  Full-time/part-time

  Full-time

  Permanent/Temporary

  Permanent

  Start date

  Now

  Additional timing information:

  Start of May (FULL TIME)